Privacy Policy

Effective date: 22 September 2026

Information we may collect

When you use the booking form or contact BatamRide, we may receive information such as:

• Your name and chosen WhatsApp contact region.
• Travel dates, pickup and final drop-off times and locations.
• Passenger numbers, luggage details and service requirements.
• Ferry or flight information, planned stops, child-seat requests and other details you choose to provide.
• Messages, confirmations and payment status shared through official BatamRide communications.

How we use your information

We use the information to respond to enquiries, prepare quotations, check availability, arrange a suitable vehicle and driver, coordinate pickup and drop-off, manage changes, support the confirmed trip and maintain necessary booking records.

Who may receive the information

Relevant trip information may be shared with the assigned driver or transport partner only to the extent reasonably needed to arrange and provide the requested service. Information may also be processed by the WhatsApp contact or payment service you choose, under that provider’s own privacy practices. We may disclose information when reasonably required by applicable law or a lawful authority.

BatamRide does not sell customers’ personal information.

Payment information

No payment is taken through the website booking form. Please do not enter bank-account, card, PayNow, Touch ’n Go or other payment details in the form. After the service, availability, exact vehicle, vehicle photo and price are confirmed, payment links or instructions are sent privately through the official BatamRide WhatsApp contact selected in your request.

Retention and security

We keep information only for as long as reasonably needed for the purposes described above, including booking administration, customer support and necessary business records. We take reasonable steps to protect the information we handle, but no internet or messaging service can be guaranteed completely secure.

Cross-border communication

Because BatamRide serves visitors from Singapore and Malaysia and uses communications and payment providers, information may be handled in Indonesia, Singapore, Malaysia or another location used by the relevant service provider.

Your choices

You may ask BatamRide to correct inaccurate information or request deletion of information that is no longer reasonably needed, subject to any records we need to keep for a confirmed service, payment, dispute or legal requirement.

Contact BatamRide

For a privacy question or request, contact us through Singapore WhatsApp or Malaysia WhatsApp. Please do not send card numbers, passwords or other unnecessary sensitive information.

This policy may be updated when BatamRide’s services or handling practices change. The effective date above shows the current version.