Booking Terms

Effective date: 22 September 2026

1. Booking requests and confirmation

Submitting the website form or sending a WhatsApp message is a request, not a confirmed booking. A booking is confirmed only after BatamRide has confirmed the service, date, driver availability, exact vehicle and photo, service hours, pickup and final drop-off, total price and any required deposit through an official BatamRide WhatsApp contact.

2. Rates and service hours

The published full-day private transport rate starts at S$70 for up to 12 hours. Transfer-only requests, multi-day bookings, larger vehicles and special arrangements are quoted separately. Any overtime fee is quoted before confirmation or discussed before additional time is provided.

3. What is included

The final quotation states what is included. For a confirmed full-day service, this normally includes the agreed private vehicle, professional driver, fuel and ordinary parking. Ferry or flight tickets, meals, accommodation, attraction or activity tickets, massage or spa services, shopping purchases and other personal expenses are not automatically included.

4. Vehicle confirmation

BatamRide’s regular vehicles may include a white Toyota Innova Zenix, a white Toyota Innova and a silver Mitsubishi Xpander. Availability varies, and another suitable vehicle may be arranged. The exact vehicle and photo will be provided for your approval before any deposit. Larger groups may require a Hiace or larger bus, subject to availability and quotation.

5. Passenger and luggage information

Please provide accurate passenger numbers, the number of cabin-size luggage items and details of any large or oversized luggage. Vehicle suitability depends on the group and luggage information supplied. Child-seat requests must be made in advance and remain subject to confirmation.

6. Deposits and payment

After all essential booking details are confirmed, a small booking deposit of S$10–S$20 may be requested. Payment links or account instructions are sent privately only through an official BatamRide WhatsApp contact. Available methods may include PayNow, Touch ’n Go eWallet, Visa or Mastercard through Stripe, and Singapore or Malaysia bank transfer, as confirmed for the booking.

Do not enter or send bank-account, card or other payment details through the website booking form.

7. Changes, delays and cancellations

Please inform BatamRide promptly if ferry or flight details, passenger numbers, luggage, pickup, final drop-off or timing changes. Changes depend on driver and vehicle availability and may affect the quotation. Ferry or flight delays and all cancellation matters, including any deposit treatment, are handled case by case based on the confirmed booking and circumstances.

8. Itineraries and stops

BatamRide may prepare a practical itinerary based on your interests and available time. The driver may adjust the pace and suggest skipping lower-priority stops when timing becomes limited. No unplanned stop will be added without your approval.

9. Drivers, languages and future bookings

Confirmed drivers wear the BatamRide uniform. All drivers speak Bahasa Indonesia and Mandarin, and each driver also speaks either Teochew or Hokkien. An English-speaking driver may be requested in advance, subject to availability.

To keep quotations, booking records and support consistent, please arrange all future trips and prices through the official BatamRide contacts rather than making a separate private arrangement with a driver.

10. Conditions outside BatamRide’s control

Travel times may be affected by traffic, weather, ferry or flight changes, road conditions, terminal procedures or other circumstances outside BatamRide’s reasonable control. BatamRide will communicate and adjust the plan where reasonably possible, without promising a particular arrival time when conditions are outside our control.

11. Contact

Questions about a quotation or confirmed booking should be sent through Singapore WhatsApp or Malaysia WhatsApp.

The quotation and confirmation sent through official BatamRide WhatsApp form part of the booking arrangement. If they contain a service-specific detail that differs from this general page, the confirmed service-specific detail applies to that booking.